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Members of the Association recognize that one of the purposes of the Association is to provide training and informational services to its members through training conferences and periodic written and electronic material. While the Association shall utilize its best efforts to provide its members with the most current information available, there can be no assurances or warranty that any such information provided to the members is correct or has not been superseded or that more current information is not available. Furthermore, the Association can give no assurances or warranty that its interpretation of any rule, regulation, or statute will be in conformance with any present or future interpretation of such rule, regulation or statute by any appropriate governmental authority. Accordingly, each member shall hold the Association harmless from any claims, damages, or liability resulting from such member’s use of any information, data, or interpretations as provided to such member by the Association.

Venue: Room D clear filter
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Thursday, May 22
 

9:00am EDT

Leadership: Navigating Teams in a Chaotic World.
Thursday May 22, 2025 9:00am - 10:00am EDT
This session will explore effective tools and guidance leaders can use to navigate their teams in a chaotic world. Figuring out how to lead effectively in an increasingly polarized world is challenging. One of the toughest challenges that leaders of all organizations face is managing diverse perspectives. This session will explore what leaders can do to turn down the temperature on outrage and foster productive disagreement. A discussion will be led on an overview of the current state of outrage in society, understanding outrage, strategic leadership in a polarized world, and practical steps for leadership.

Book Reference-The Age of Outrage: How to Lead in a Polarized World by Karthik Ramanna.
Moderators Presenters
Thursday May 22, 2025 9:00am - 10:00am EDT
Room D Floor 2

3:45pm EDT

Building Resilience
Thursday May 22, 2025 3:45pm - 4:30pm EDT
This session on Building Resilience will highlight the essential traits of resilient individuals and explore effective strategies to enhance emotional strength. Discover practical tips for improving stress management, fostering connections, and increasing positivity in both personal and professional settings. Enhance your well-being and productivity with us!
Moderators Presenters
CW

Concepta Williamson

Citizens Bank
Thursday May 22, 2025 3:45pm - 4:30pm EDT
Room D Floor 2

4:45pm EDT

AI’s Role in Financial Aid Succession Planning: Unlocking Leadership Potential
Thursday May 22, 2025 4:45pm - 5:30pm EDT
Given the well-documented staffing challenges in student financial aid, the need for effective and efficient succession planning has never been more critical. Prudent use of innovation through AI can help ensure organizational stability and continuity by identifying, developing, and preparing employees to fill essential leadership and other crucial staff roles.

This session will cover how AI can significantly improve succession planning by offering data-driven insights, streamlining processes, and enhancing decision-making to ensure the right people are prepared for key roles. Our panel will compare and contrast the traditional framework of staff management to available AI tools that have the potential to make succession planning more proactive, data-driven, and equitable.
Moderators Presenters
Thursday May 22, 2025 4:45pm - 5:30pm EDT
Room D Floor 2
 
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